Whether you’re a brand-new PPA member or just having trouble getting where you need to go on this site, we have some help for you. Try these PPA.com FAQs on for size!

And as always, if you have a question not listed here, please let us know on our Feedback Form so we can answer and post it here.

Why don’t my username and password work anymore?
I’m a PPA member – How do I log in?
I’m not a PPA member – How can I use the Web site?
I’m not a PPA member – How do I join online?
I forgot my username/password. How can I find them?
Why do I need a unique e-mail address to create a PPA.com account?
How do I get the pop-up screen (Welcome to the New PPA.com) to stop appearing?
I’m a PPA member - How do I find my Merit Record?
How do I find a certain article?
Why can’t I access articles? I’m a PPA member.
Why can’t I access articles? I’m not a PPA member.
Where are the OurPPA Forums?
Why can’t I post on the OurPPA Forums?
How do I find Copyright Resources?
How do I find information about upcoming or archived Webinars?
Where are the downloadable PPA logos?
Where are the sample Contracts and Forms?
Where is the Financial Benchmark Survey report?
Where do I manage my account information (change my password, update my e-mail address, etc.)?
Can I add PPA’s blog as an RSS feed?


Why don’t my username and password work anymore?
The new PPA.com requires you to create a new profile account for the site—ensuring that you have access to all your PPA member record information (and you can also choose your own username and password). PPA members should have received an e-mail asking you to create that new user account for the new PPA.com. In that e-mail was a link to create it. If you haven’t yet, please click here to do so. Then just use the username and password you created to log in.

If you’re an OurPPA Forum user, your forum username and password might have been transferred for you. In that case, try using your forum username (and if there’s a space in there, replace the space with an underscore “_”) and password. If that doesn’t work, you can still check by calling the Service Center at 800.786.6277, or via Web e-mail form.

I’m a PPA member – How do I log in?
If you’re a PPA member and have already created your new profile, just click Log In (red button on the upper right of the site). Enter the username and password you already created to breeze right through.

Don’t know what we mean by “creating a new profile account?” You should have received an e-mail asking you to create a new user account for the new PPA.com. In that e-mail was a link to create that new Web site account. If you haven’t yet, please click here—this will ensure that you have access to all your PPA member record information (and you can also choose your own username and password)!

I’m not a PPA member – How can I use the Web site?
Even if you’re not a PPA member, you can still access portions of the Web site. Information about events, statements on legal issues, and other items that PPA provides are available for you. However, if you want to get a more information, you can register an account on this site…for free! See what you get with the new Basic Access: a select number of articles, posting to the OurPPA forums, and more. Interested? Register for free Basic Access now!

Of course, to get full access to member-only resources and the entire site (and other great benefits), you need to be a PPA member.

How do I join PPA online?
Ready to join PPA? Just click the Join Now button on the right side (or choose the Join PPA link in the top gray navigation bar). Now you’re on the Join page. Look at the right column where it says “Helpful Links.” The link to “Join Online” is right there.

I forgot my username/password. How can I find them?
When you click Log In (in the red button at the top right), the pop-up login box has a link to help you here. At the bottom of that box is a link for “Forgot your username or password? Click here.” You can submit either your username (if you remember that) or the e-mail that you created the account with. The site will then e-mail you your username and steps to change your password.

If you prefer, you can always call the Service Center at 800.786.6277, or contact them via Web e-mail form.

Why do I need a unique e-mail address to create a PPA.com account?
The e-mail address you use to create your PPA.com account has to be unique because we want to keep your personal record more secure. The e-mail that you choose here can’t be in our database for anyone else. So if you share an e-mail with another studio member and they are in PPA’s database with the same e-mail, either you or they will have to choose a different e-mail to attach your PPA records to. You can use any e-mail address for yourself…it does not have to be a business e-mail address.

For instance, you could use a yahoo.com or gmail.com address. Both of these offer free e-mail addresses. Just go to www.gmail.com or www.yahoo.com to sign up for a free e-mail account.

How do I get the pop-up screen (Welcome to the New PPA.com) to stop appearing?
The next time it pops up, just check the box at the top of the screen that says, “Do not show this again.” Hit the Close button and it shouldn’t appear again when you access the site via that computer. If you ever want to see that Welcome message again (for the site explanation and/or graphic), just click the About This Site link in the gray navigation bar at the top.

I’m a PPA member - How do I find my Merit Record?
Once you’re logged in (as a full PPA member), you can access your merit record in the My PPA section…which is your landing page after you’ve logged in (and is the first navigation link on the left.) The box in the top left of the My PPA page is called “My PPA Information.” The My Merits page is the first link in that box.

How do I find a certain article?
We feature different articles on pages throughout the site. For example, the Studio Management Services (SMS) page features Business, Finance, and SMS articles.

To see all the articles, or to find one yourself, go to the Resources section (last navigation link). The left column towards the bottom of your screen should say “Article Library.” That lists all of the article categories available. Click the category you want and browse through those articles to find what you’re looking for. Some articles are in more than one category. For instance, PPA Copyright Inserts can be found in both the Copyright and the PPA Resources categories. In addition, you can also narrow your search by typing in part of the article name in the blank box for Search Terms. For example, if you looked in the PPA Resources category for PPA Copyright Inserts, you could type in “Copyright” as the search term.

Why can’t I access articles? I’m a PPA member.
You may not be logged in. Make sure that you either click the Login option at the top right, or that it displays your name in that spot. PPA members have full access to all articles and resources on PPA.com.

Did you create a new member account for this site (or add in your PPA Member ID to your OurPPA forum profile)? Doing either of those should have given you full access as a PPA member. However, you might have created a Basic Access account by mistake, which means you are not recognized as the PPA member you are because it hassn’t connected you with your member ID. Contact the Service Center (800.786.6277; csc@ppa.com) and they will link your member ID with your PPA.com account. Then you’ll have immediate access to all online articles and resources exclusively available to PPA members.

Why can’t I access articles? I’m not a PPA member.
Most articles cannot be viewed by those who are not PPA members. They are a member-only resource. However, if you have a Basic Access account (the free Web site account), you can access a select few articles.

Don’t have either account? Click here to learn more about both.

Where are the OurPPA Forums?
The OurPPA.com forums have been moved to this Web site (www.PPA.com). The direct forum link is now: www.ppa.com/community/forums/. However, you can also get there by clicking the Forum link in the top gray navigation bar or the OurPPA.com Forum button (in the middle of the Home page and at the bottom of the other pages).

Why can’t I post on the OurPPA Forums?
If you are a PPA member or have a Basic Access account with PPA.com, you should be able to post if you are logged in. Please make sure you are logged in (if you are, the red button at the top will display your name). If you are not, please log in.

If you don’t have either a PPA membership or a Basic Access account for the site, you cannot post to the Forums. To learn more about becoming a member or getting free, limited Basic Access, click here.

How do I find Copyright Resources?
There are several ways you can find these resources. The Copyright & Advocacy section has a page entitled “Copyright Resources.” There are many resources listed there with direct links to the PDF documents or articles mentioned. You can also go to the Resources section and search the Article Library by choosing the Copyright category.

How do I find information about upcoming or archived Webinars?
Both PPA members and Basic Access account holders should receive e-mails with information about any upcoming live Webinars. In addition, you can look for an upcoming Webinar in the Education & Events section (Webinar page). The Upcoming Webinars column (to the left) displays the online seminars coming soon, and the Archived Webinars column (to the right) displays the archives that are available to you. Just click the name of the Webinar to get specific information.

Where are the downloadable PPA logos?
PPA members can download PPA logos to use in their printed materials and on their Web sites. The downloadable PPA logos can be found in the Resources section. Look in the Article Library (in the left column towards the bottom), and choose the PPA Logo category.

Where are the sample Contracts and Forms?
Exclusively available to PPA members, sample contracts and forms can be found in the Resources section. Look in the Article Library (in the left column towards the bottom), and choose the Contracts and Forms category. Scroll to find what you need…and don’t forget that you may have to click through the pages of articles at the bottom.

Where is the Financial Benchmark Survey report?
PPA members can find this in several spots. For example, go to the Studio Management Services section (then choose the SMS Resources page). The 2005 Financial Benchmark Survey report is a direct link under General Information. Or you could go to the Resources section. Look in the Article Library (in the left column towards the bottom), and choose the Studio Management Services category. Then just scroll until you find that the link to the 2005 Financial Benchmark Survey report.

Where do I manage my account information (change my password, update my e-mail address, etc.)?
Whenever you (as a PPA member or Basic Access account holder) log in, you will be immediately taken to the My PPA section. The first box (upper left) of this section is called “My PPA Information” if you are a PPA member. It is called “My PPA.com Information” if you have a Basic Access account. That box holds all of your account information that can be managed online.

Can I add PPA’s blog as an RSS feed?
Yes, you can get immediate updates from the PPA Today Blog via RSS feeds. Click here to learn more. This RSS link is located both on the Blog page and in the quick-links at the bottom of every page.

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